Privacy Policy

This Privacy Policy applies to the BARIDE mobile applications, website, and related ride-sharing, city-to-city travel, parcel-delivery, driver, support, wallet, and safety services. In this policy, “BARIDE,” “we,” “us,” and “our” refer to the operator of those services.

By using BARIDE, you acknowledge the practices described in this policy.

• Account and contact information: name, email address, phone number, country, language, account role, verification status, profile photo, and authentication information.
• Driver and vehicle information: national identification details, driver's licence information, verification documents, vehicle details, registration information, and driver eligibility status.
• Ride and delivery information: pickup and destination details, routes, bookings, selected seats, parcel details, trip status, cancellation information, ratings, and safety or support reports.
• Payment and wallet information: transaction amounts, wallet activity, payment status, refunds, withdrawals, and records needed for accounting and fraud prevention. Payment providers may collect payment credentials directly under their own policies.
• Communications: in-app messages, support requests, complaints, and other communications you send through BARIDE.
• Device and technical information: device identifiers, IP address, app version, operating system, timestamps, diagnostics, and security events. This includes a Firebase Cloud Messaging registration token used only to deliver transactional service and account notifications.
• Identity-service information: verification results or identifiers received when you choose to use an integrated identity service such as WizePass.

BARIDE collects precise driver location during active city rides, city-to-city rides, and parcel deliveries, even when the app is closed or not in use. This enables live driver progress, pickup and drop-off coordination, arrival information, parcel tracking, safety investigations, fraud prevention, and dispute resolution.

Passengers may provide foreground location to find nearby services or choose pickup and destination points. Passenger location is optional because pickup and destination addresses can be entered manually. Device settings can be used to review or change permission choices at any time.

Driver location is sent to BARIDE and may be shown to the passenger, parcel sender, or recipient involved in the active service. Authorized BARIDE support staff may access live location and route history when needed to operate the service, investigate safety incidents or fraud, or resolve disputes.

BARIDE does not sell location information or use it for advertising.

• Provide accounts, bookings, rides, deliveries, live tracking, messaging, payments, loyalty features, and customer support.
• Match passengers with drivers and calculate routes, distances, estimated prices, service fees, and arrival information.
• Verify users, drivers, vehicles, pickup, drop-off, and delivery completion.
• Send transactional account, booking, ride, delivery, payment, message, and safety notifications. Firebase Cloud Messaging is used only to deliver these notifications and is not used by BARIDE for advertising or cross-app tracking.
• Prevent fraud, misuse, unsafe activity, duplicate rewards, and unauthorized access.
• Resolve disputes, process refunds and payouts, maintain financial records, and enforce our terms.
• Understand service performance, troubleshoot problems, and improve BARIDE.
• Meet applicable legal, regulatory, tax, accounting, and law-enforcement obligations.

We share information only as reasonably necessary for the purposes described above, including with:

• Passengers, drivers, senders, and recipients involved in a requested ride or delivery, including limited profile, route, vehicle, contact, and live-location information needed to coordinate the service.
• Service providers supporting hosting, mapping, transactional notifications, communications, identity verification, fraud prevention, payment processing, operational diagnostics, and customer support.
• Authorities and professional advisers when disclosure is required by law or reasonably necessary to protect users, BARIDE, or the public; investigate fraud or safety incidents; or establish and defend legal claims.
• Business successors in connection with a merger, financing, acquisition, restructuring, or transfer of all or part of the service, subject to appropriate safeguards.

BARIDE does not sell personal information or share it with data brokers.

We retain information while your account is active and for as long as reasonably necessary to provide services, resolve disputes, protect safety, prevent fraud, maintain transaction integrity, and meet legal, tax, accounting, and regulatory obligations. Retention periods vary according to the type of record and why it is needed.

Passenger and driver modes share one BARIDE identity. If a user has both modes, deleting the account removes access to both. The app warns the user about this before final confirmation. Deleted accounts cannot be restored through ordinary sign-in.

Depending on applicable law and subject to lawful exceptions, you may ask to:

• Access or receive a copy of personal information associated with your account.
• Correct inaccurate account information.
• Delete your account through the in-app profile settings.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Change location, camera, photo, and notification permissions through device settings.

To make a privacy request, email support@baride.app. We may need to verify your identity before completing a request.

BARIDE does not display third-party advertising, use the Apple advertising identifier (IDFA), use the Google Advertising ID, combine BARIDE data with data from other companies for targeted advertising or advertising measurement, or share personal information with data brokers.

Firebase Cloud Messaging is used only to deliver transactional push notifications. BARIDE does not use Firebase Analytics, advertising attribution, or advertising SDKs in the mobile app.

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, authentication, encryption in transit, restricted archives, monitoring, and separation of operational and historical records. No system is completely secure, so we cannot guarantee absolute security.

Please protect your password and notify us promptly if you believe your account or device has been compromised.

BARIDE is not intended for children under 18, and children may not create driver or passenger accounts. If you believe a child has provided personal information to BARIDE, contact us so we can investigate and take appropriate action.

We may update this policy as BARIDE changes or legal requirements evolve. We will post the updated policy here and change the effective date. Material changes may also be communicated through the app or another appropriate channel.