Permanent account closure
Your account access is disabled and cannot be restored through ordinary sign-in.
Account and data deletion
Delete your BARIDE account
You can permanently delete your account from the BARIDE app. If you no longer have access to the app, you can request deletion by email.
One shared identity
If you use both passenger and driver modes, deleting your account removes access to both.
Protected process
BARIDE asks for confirmation and may verify your identity before processing a request.
Recommended method
Delete your account in the BARIDE app
These steps are the same whether you begin in passenger mode or driver mode.
- 1
Open your profile
Sign in to BARIDE and open the Profile tab in passenger or driver mode.
- 2
Open Settings
Select Settings from your profile, then choose Delete Account.
- 3
Review the impact
BARIDE will explain which account modes are affected and what records may be retained.
- 4
Confirm deletion
Select Continue, review the final warning, and confirm Delete Account.
Before you confirm
Complete any active ride or delivery and resolve any wallet balance, payment, refund, or withdrawal issue. Account deletion is permanent and cannot be undone.
Without the app
Request deletion by email
If you uninstalled BARIDE, cannot sign in, or cannot access Settings, email our support team to begin the deletion process.
Email support@baride.appWhat to include
- Your full name
- The email address or phone number registered with BARIDE
- A clear statement that you want your BARIDE account deleted
Never send your password, verification code, mobile-money PIN, full card details, or identity documents by email. We will contact you if additional verification is needed.
Verified email requests are processed within 30 days.
Your data
What is removed and what may be retained
Removed or anonymized
- Access to your BARIDE passenger and driver account modes
- Login credentials and active authentication access
- Operational contact details and profile information
- Profile photos, push-notification tokens, and account preferences
- Driver availability and access to driver and vehicle profiles
May be retained where required
- Completed trip and delivery records needed for transaction integrity
- Payment, payout, refund, tax, and accounting records required by law
- Safety, fraud-prevention, dispute, and regulatory records where necessary
- A de-identified “Deleted User” reference that keeps historical records accurate
Restricted archival records are not available for normal account use. Retention varies by record type and is limited to legitimate legal, financial, fraud-prevention, dispute, and safety purposes. See our Privacy Policy for more information.
Need help with an account deletion request?
Contact support@baride.app.